Now Detecting Empathy: Sentiment Analysis for Customer Support That Captures the Human Side
In customer support, technical accuracy and quick resolution will always matter. But what makes the real difference—what your customers actually
Why Is Your NPS Dropping?
A Tailored Guide for Travel Industry Support Leaders
In today’s fast-changing travel market, knowing why customers rate you the way they do is key to making real improvements.
This guide shows how travel brands are moving beyond NPS to uncover deeper insights using AI to analyse thousands of survey comments and pinpoint what’s delighting customers (and what’s not).
What you'll learn:
- How to extract actionable insights from NPS surveys
- Real-world examples from a global OTA
- The key drivers of satisfaction and frustration
- How AI helps surface tour guide, operator, and itinerary feedback
- Ways to improve partner performance and boost customer loyalty
Use AI-powered insights to enhance service, win more customers, and increase brand recommendations.
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Articles & Case Studies
Learn More
Explore in-depth case studies and expert articles that unpack the real reasons behind NPS shifts. Learn how top-performing teams are identifying friction points, scaling AI-driven insights, and transforming customer feedback into measurable impact.
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How TUI cut payment contacts by 40% and turned weeks of analysis into minutes
Who we spoke with: Quentin Bottner (Head of Continuous Improvement) and Jack Orbell (Continuous Improvement Consultant) Company: TUI Group —
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Spotlight What Matters Most in Your Customer Conversations
Spotlight Summaries are here to shine a light on key trends in your conversations. This new feature analyses multiple interactions
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