Resource Hub
The conversational intelligence library
Master the "why" behind your contact spikes. Access expert resources on using real-time insights to solve issues at the root and deliver a best-in-class customer experience.
What Is Good Customer Service For Utilities?
Previously EdgeTier investigated what was considered to be good customer service for the retail industry and compared it...
What Is Good Customer Service For Retail?
In this blog post we will look specifically at retail and how the UK retail industry compares with...
Agent Stress: Identification and Management in Contact Centres
Stress has always been seen as commonplace in the customer service sector with smallbizgenius.net stating that 83% of...
CCMA Awards 2019
Last week marked EdgeTier’s first time attending the CCMA awards and I was lucky enough to be in...
Is a Lack of Personalisation Driving Down Customer Experience Scores?
Humans versus technology. High quality conversations or faster response times? This is the dilemma that the vast majority...
Enhancing Customer Service Performance With AI – Interview
Bart, CTO at EdgeTier, gave an interview with Eline Chivot from the Center for Data Innovation recently, discussing...
Why Bother Assisting Agents In Customer Service?
The role of a customer support agent What does it mean these days to be a customer support...
CCMA Members Forum – CarTrawler & Edgetier – Using AI to deliver seamless customer experiences and drive commercial results
CarTrawler & Edgetier breakfast briefing on ‘using AI to deliver seamless customer experiences and drive commercial results’.
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