LiveAgent

www.liveagent.com/

EdgeTier is ready to integrate with LiveAgent

At EdgeTier, we help companies explore and gain insight from their customer conversation data. As such, our technology is designed to read data from all of your customer communication platforms in real time. Whether you use one of our out of the box integrations such as LiveAgent, or require a completely new one, our setup is effortless and there is no IT time required.

At EdgeTier, we help companies explore and gain insights from their customer conversation data. As such, we read data from LiveAgent, ideally in real time, store it, and layer on AI services to help you improve customer experience.

Pull and push data with LiveAgent so your existing business processes still work, just better. EdgeTier is ready with integrations to other major players such as Salesforce, Live Person, Zendesk, Kustomer etc. as well as a simple API to connect to in-house system.

Go live in less than 2 hours, with zero IT time required from your team.

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More about LiveAgent

Delight customers with fast and error-free responses. Nested right in the reply field, AI is your newest co-worker, eliminating the guesswork and letting you focus on what truly matters.

Live chat is the right tool for any job, and it should be in every customer support agent’s repertoire. Our live chat has the fastest chat widget on the market, it’s very easy to implement, and it can help you increase your earnings by 48%. Get started with chat conversations and turn website visitors into customers thanks to advanced chat features and proactive communication.

Easy set up and seamless integration

Easy Set Up

EdgeTier is ready with integrations to all major contact centre systems, such as Salesforce, Live Person, Zendesk, Kustomer etc. as well as a simple API to connect to in-house systems. Go live in less than 2 hours, with zero IT time required from your team.

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Sonar - Easy set up and seamless integration

Frequently asked questions

FAQ's

Everything you need to know about EdgeTier’s products.

What is EdgeTier?
EdgeTier’s Artificial Intelligence (AI) technology scans and analyses every single customer and agent message in real-time, allowing teams to react to customer issues as they emerge, typically before anybody has even noticed there is an issue. EdgeTier’s platform also provides a clear understanding of what is causing customer frustration and happiness, and where customer service agents are having problems. All in real-time, all with minimal manual effort.
Is EdgeTier suitable for us?
EdgeTier partners with various businesses in retail, travel, iGaming, and utilities. These companies have customer service teams ranging from 25 to 250 agents who interact with customers through chat and messaging. They usually deal with high volumes of customer inquiries in a B2C setting, often in multiple languages.
Who is behind EdgeTier?
EdgeTier is an AI company based in Dublin Ireland. Founded by Shane Lynn PhD, Bart Lehane PhD, and Ciarán Tobin in 2017, the company builds products that help customer centric organisations access and use the insights contained within their customer conversations. With backgrounds in software engineering, machine learning, and technology entrepreneurship, the founders have built a company that now serves B2C companies operating in travel, igaming, retail, and government sectors through Europe and the Americas.
What is EdgeTier Sonar?
At a busy, multilingual contact centre, it’s close to impossible to keep track of the conversation topics that are ongoing at any one time of the day. Even if you could listen to several hundred agents simultaneously, identifying and extracting patterns from their communications would be impossible.

The EdgeTier Sonar system does just this, it watches what is going on, so that you don’t have to. Our AI learns about ‘normality’ within your contact centre; how your customers phrase things, words and the language they use. By understanding what normal looks like, it brings to light the hidden opportunities and risks buried within the details of individual conversations.
What is EdgeTier Index?
EdgeTier’s Index is a tool designed to extract key insights from customer service interactions, providing a concise snapshot of information. It helps users quickly understand and analyse large volumes of text, calls, surveys and tickets, providing fast and detailed insights from every customer interaction – arming your team with intelligent insights for confident business decisions.
What is EdgeTier Coach?
Rather than rely on random and manual spot-checks for agent quality assurance, EdgeTier’s AI monitors all agent messages to detect the things important to your customer service team. Detect off-brand language, banned words or phrases, spelling and grammatical errors, excessive template usage, generation of repeat contacts, or any other quality issues in agent conversations. 100% of conversations are monitored 100% of the time.
What is EdgeTier Assist?
EdgeTier Assist is a modern chat and email handling system for customer service agents in high volume customer facing contact centres. Assist specialises in improving agent contact centre performance by sending messages to the right agent automatically, retrieving helpful customer information for agents and automated wrap up processes after chats.
Will EdgeTier work with our customer service platform?
EdgeTier seamlessly integrates with almost every customer service platform (including Salesforce, Zendesk, Freshdesk, Intercom, LivePerson, LiveAgent etc).

Still have questions?

Get in touch with our friendly team and we will assist with your questions.

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Integrates effortlessly with your preferred software.

Pull and push data with your existing software stack so your existing business processes still work, just better. EdgeTier is ready with integrations to all major players such as Salesforce, Live Person, Zendesk, Kustomer etc. as well as a simple API to connect to in-house system. Go live in less than 2 hours, with zero IT time required from your team.