High volumes, slim margins for error, and customers who expect the same experience regardless of how busy you are.
In this 30-minute conversation, we sit down with Afroditi Pina, Customer Operations Director at Novibet, to explore how AI is changing the way customer service teams operate during their most demanding moments and what it looks like when customer conversation data becomes a strategic asset for the whole business.
We’ll cover everything from catching issues before they escalate, to how Novibet is building a Voice of the Customer program that reaches beyond CS into product, marketing, and senior leadership.
Whether you’re deep into your AI journey or still figuring out where to start, this is an honest look at what’s working in practice, straight from the people doing it.
EdgeTier
at Novibet
