Proactive customer insight, powered by AI
EdgeTier helps CX leaders stay ahead of customer problems – not chase them. Our AI automatically identifies and surfaces the root causes behind contact spikes, churn drivers, and service issues across every market, brand, and channel before they escalate.
With EdgeTier, you don’t just see what’s happening in customer conversations, you understand why it’s happening and what to do next. That means faster action, fewer inbound contacts, and a stronger, more resilient customer experience.
Our Team
Experts obsessed with your success
Behind EdgeTier is a team of AI specialists, data scientists, and CX experts who understand the complexity of contact centres inside and out. We’ve built technology that doesn’t just analyse, it helps you act, combining deep domain expertise with world-class automation.
We work closely with our customers to uncover every opportunity to improve customer experience, reduce churn, and empower smarter decisions.
“I’ve been around this industry for a long time and this is the best partnership I’ve ever dealt with.”
Aphrodite Pina, Director of Customer Operations at Novibet
Chief Executive Officer / Co-Founder
Chief Commercial Officer / Co-Founder
Chief Technical Officer / Co-Founder
Our Story
Timeline
It all began in an attic...
…with a belief that customer conversations hold the answers to every business problem!
Today, EdgeTier continues to redefine how organisations use data and AI to truly understand their customers – not just at the surface level, but at scale. Our platform helps global brands uncover and resolve customer issues faster, turning noise into clarity and data into action.
- 2017
Founded
We moved out of the attic (our first office) and founded a boutique consultancy, driven by our passion for machine learning and data science. Our initial projects laid the groundwork for something bigger in the contact centre space.
- 2018
Arthur was Born
Our first product, Arthur (now Agent Assist), gained its first paying customer with CarTrawler, helping them improve email support and agent assistance.
- 2019
Funding Secured
We added chat to our offering, expanded beyond Ireland, secured €1.5M in seed funding (ACT & Enterprise Ireland), grew to 12 people, and started making waves in the travel industry.
- 2020
Expansion
We began developing Sonar (anomaly detection) and opened our Spanish office in Barcelona.
- 2021
Evolution
We ventured into iGaming and eSports, while Sonar continued to evolve. Our customer base kept growing.
- 2022
Product Development
We launched Coach (agent QA) and Index (auto-tagging), driving a 3.5x increase in revenue and welcoming our first US customer.
- 2023
International Recognition
The team grew to 17, we raised €6.1M in Series A funding, moved to a larger office, and earned a spot on the Deloitte Fast 50.
- 2024
Top-growing Start-up
Now with a team of 50, we were recognised as one of Sifted’s top-growing startups and are starting to establish a foothold in the US market.
- 2025
Rapid Growth
With over 70 employees now EdgeTier keeps growing – we also moved to our new office in Foster Place!
Supported by leaders in AI
and customer experience
Investors
EdgeTier is backed by top investors who share our mission to transform customer experience through AI and machine learning – bringing efficiency and actionable insight to every corner of the contact center.
Get in touch
Contact
Please send us a message on the form below and a member of the team will get back to you as soon as possible.
You can also write to us at: EdgeTier,
The Exchange Buildings, Foster Place, Dublin 2, D02 E796
