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Now Detecting Empathy: Sentiment Analysis for Customer Support That Captures the Human Side
Author: Aisling McGrath
Read the full article
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Category: Emotion Detection

14 May 2025
In customer support, technical accuracy and quick resolution will always matter. But what makes the real difference—what your customers actually…
4 March 2025
Spotlight Summaries are here to shine a light on key trends in your conversations. This new feature analyses multiple interactions…
16 January 2025
We’ve just added confusion detection to our emotion analysis tools. Now, you can easily spot when customers are confused, allowing…
20 December 2024
Discover how EdgeTier’s latest AI-powered updates can optimise your contact centre, including anomaly detection summaries, agent QA, and custom charts.
21 September 2021
Customer sentiment analysis involves discovering customer attitudes towards products and brands. We are going to perform sentiment analysis on comments…