Why Retail’s Peak Season Doesn’t Let Go After Black Friday
The week after Black Friday and Cyber Monday most contact centres would love let themselves breathe. The volume graph is
Analytics Innovation Award Finalists
It's exciting times around EdgeTier HQ. We're delighted to be in the final of the Analytics Innovation Awards. The award recognises the use of a progressive, analytics-based approach to solve a business challenge or to create new business opportunities. We like the sounds of that. Contact Centre Monitoring and Alerting The award is given to…
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It’s exciting times around EdgeTier HQ.
We’re delighted to be in the final of the Analytics Innovation Awards. The award recognises the use of a progressive, analytics-based approach to solve a business challenge or to create new business opportunities.
We like the sounds of that.
Contact Centre Monitoring and Alerting
The award is given to a business or technology that has analytics at its core. That’s why we’ve submitted our monitoring and alerting AI software. Our software monitors all of your customer conversations and contact centre activity for unusual patterns and anomalies.
Good Company
The final takes place live on June 17th at 3pm and there are some big names in the final.
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iGaming Peak Season: Why Your Busiest Week Isn’t the Real Risk
iGaming's biggest threat isn't the Super Bowl or Cheltenham, it's the fact that anomalies never really stop. This piece breaks
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How EdgeTier Built ‘Ask Spotlight’
A behind-the-scenes look at building 'Ask Spotlight', our AI-powered feature that lets users query their data in natural language, covering
Customer-Focused Leaders Trust EdgeTier
Vladimir Greavu
BBG Director of Customer Service
"I specifically liked the flexibility. I liked the can-do attitude. I always felt supported. There hasn’t been any single point in our journey where EdgeTier has said no."
Quentin Bottner
Head of Continuous Improvement
"We’re a big business, so getting the right people to agree and fix something hasn’t always been easy. Now we’ve got one version of the truth—it’s much easier to align and act"
James Waghorn
Director of Customer Contact
"EdgeTier is no ordinary software product... It has completely changed how we work at CarTrawler."
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