Sonar constantly scans all customer conversations and uses AI to dynamically understand them so you can see what’s going on as it's happening.
Our Active Ping is a semantic search that instantly reveals the existence and scale of suspected problems giving you immediate access to all connected conversations.
Sonar proactively alerts you when anything strange happens so you can respond in real time. Anomalies are automatically identified, categorized and quantified so you can concentrate on solutions rather than trying to figure out what’s happening.
Sonar’s reports illuminate responsibility and root cause of customer issues allowing you to assign ownership to the right department without ambiguity. Get issues fixed quicker and out of your in-tray.
