Product
- Conversational Intelligence
- Product Overview
- Sonar - Anomaly detection
- Index - Customer insights
- Coach - Agent QA & coaching
- Chat & Email Handling
- Assist
Solutions
Company
Resources
Product
- Conversational Intelligence
- Chat & Email Handling
- Overview
  An overview of our popular conversational intelligence suite
- Sonar
  React fast to unknown customer issues with proactive anomaly detection
- Index
  Understand customer attitudes with AI tagging and reporting
- Coach
  Improve agent performance with AI-powered QA & coaching
- Assist
  Reduce agent handling time with AI-assisted chat and email handling
Solutions
- Retail
  Understand why customers are contacting you, what’s driving frustration, and get the insights you need to fix issues.
- iGaming
  Gain insight into player sentiment, monitor crucial conversations, and equip agents to provide exceptional support.
- Travel
  Understand what’s driving customer contact and fix issues before they turn into complaints or poor ratings.
- See It In Action
  Your conversations are full of insights. We’ll help you find them - book a quick demo.
Company
- About Us
  At EdgeTier, we’re building a world where getting your problem solved is as easy as messaging your friends.
- Careers
  We're after bright minds who work well in teams, problem solvers and are passionate learners.
- Articles & News
  Keep up to date with our latest software releases and news about EdgeTier and the industries we work within.
- Get in Touch
  Still got questions? Get in touch and our friendly team will answer your questions.
Resources
- Events
  Come and visit us at an expo or live event taking place near to you.
- Case Studies
  See how other companies are transforming their customer service with EdgeTier.
- Articles & News
  Keep up to date with our latest software releases and news about EdgeTier and the industries we work within.
- Webinars
  Still got questions? Get in touch and our friendly team will answer your questions.
- Product Updates
  Stay up to date on all the latest features and product updates across EdgeTier.
Industries
- Retail
  React fast to unknown customer issues with proactive anomaly detection
- Utilities
  Understand customer attitudes with AI tagging and reporting
- Travel
  Improve agent performance with AI-powered QA & coaching
- Gaming
  Reduce agent handling time with AI-assisted chat and email handling
Unlock Insights
EdgeTier seamlessly integrates with most major customer platforms, like Salesforce, Zendesk, Intercom, LivePerson, and LiveAgent.
Read customer success story
Integrations
Request a Demo

Webinars

Join us for our next Webinar and meet industry professionals and the people behind EdgeTier

See how other companies are transforming their customer service with EdgeTier. They're tackling issues in real time, understanding customer sentiment, and giving agents tailored, data-driven coaching.

Live Webinar: Beyond Support – Using Contact Centre Data to Drive Strategic Decisions
Tuesday, June 17 · 15:00pm – 16:00pm BST | 10:00am – 11:00am EST Your contact centre knows what your customers are saying. Is the rest of the business listening? Every…
12 June, 2025
Showing the Boardroom the Strategic Value of Your Contact Centre
UPDATE: Did you catch our webinar with our CCO Bart? It was a great convo about how to extract insights from your contact centre customer interactions to drive value across…
Event Past