Events & Webinars
See how other companies are transforming their customer service with EdgeTier. They're tackling issues in real time, understanding customer sentiment, and giving agents tailored, data-driven coaching.
Guest Speakers Most organisations think they understand why customers contact them until rising volumes, manual analysis bottlenecks, and failing self-service reveal the true cost of poor visibility. Join EdgeTier Co-Founder…
Nov 5, 2025 12:00 PM In partnership with Holland & Barrett Most QA software grades agents. The best teams go further — using conversation signals to spot customer frustrations, fix…
On-demandHosted by EdgeTier & AWSIn partnership with CCMA Ireland Today’s contact centres aren’t just for answering customer questions—they’re under pressure to deliver insight to the business, fast. But most teams…
On-DemandHosted by EdgeTier & PowerPlay In iGaming, when something breaks — a login error, gameplay bug, or deposit issue — support feels it first. But without the right tools, you're…
On-Demand Hosted by EdgeTier & TUI TUI takes over one million customers on holiday each year, generating 100,000+ contacts weekly. Like many, they had gut instincts about why customers were…
We’re excited to attend ICE in Barcelona and connect with leaders in the iGaming industry. At EdgeTier, we help customer support teams in casinos and sports betting operations understand player…
UPDATE: Did you catch our webinar with our CCO Bart? It was a great convo about how to extract insights from your contact centre customer interactions to drive value across…
Come and visit EdgeTier in Amsterdam at the future of customer engagement event! In October 2024, the Customer Contact Week Europe Summit returns. #CCWEurope is not just an event, it’s orchestrating…
EdgeTier Unveils New Website – A Bold Leap Forward in AI-Driven Customer Service Solutions EdgeTier, the AI-powered customer service platform revolutionising how businesses interact with their customers, is thrilled to…
Uniting the UK’s most innovative and forward-thinking customer management professionals Customer management leaders in the UK stand at a crossroad of necessity and opportunity. With a landscape marked by mounting…
