How PowerPlay used real time customer support insight to prevent 50% revenue loss
On-DemandHosted by EdgeTier & PowerPlay In iGaming, when something breaks — a login error, gameplay bug, or deposit issue —
Live Webinar | September 10 | 12pm BST
Hosted by EdgeTier & AWS
In partnership with CCMA Ireland
Today’s contact centres aren’t just for answering customer questions—they’re under pressure to deliver insight to the business, fast.
But most teams are buried in data that shows how contacts were handled, not why they happened. Root causes stay hidden, and issues escalate before you can act.
In this session, we’ll show how leading contact centres are shifting from reactive to proactive—using tools like EdgeTier to:
This isn’t about adding another dashboard. It’s about giving your team the visibility to stop measuring how you handled customer problems—and start preventing them altogether.
Save your seat now for the live session. Can’t attend live? Register to get the recording.
On-DemandHosted by EdgeTier & PowerPlay In iGaming, when something breaks — a login error, gameplay bug, or deposit issue —
On-Demand Hosted by EdgeTier & TUI TUI takes over one million customers on holiday each year, generating 100,000+ contacts weekly.
We’re excited to attend ICE in Barcelona and connect with leaders in the iGaming industry. At EdgeTier, we help customer
"You’ve got an issue, but you don’t know how many people are affected. You don’t know the scale. You don’t even know if it’s real."
"It has reduced the time for the quality assurance process as it provides clear data and a very robust direction on where to look and what matters the most."
"The average response time for post-booking type emails is about five hours. Previously, it was over 24 hours."
Let us help your company go from reactive to proactive customer support.
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