How PowerPlay used real time customer support insight to prevent 50% revenue loss
Live Webinar | Wednesday, July 30, 1–2pm BST | 9–10am ESTHosted by EdgeTier & PowerPlay In iGaming, when something breaks
Live Webinar | September 10 | 9–10am BST
Hosted by EdgeTier & AWS
In partnership with CCMA Ireland
Today’s contact centres aren’t just for answering customer questions—they’re under pressure to deliver insight to the business, fast.
But most teams are buried in data that shows how contacts were handled, not why they happened. Root causes stay hidden, and issues escalate before you can act.
In this session, we’ll show how leading contact centres are shifting from reactive to proactive—using tools like EdgeTier to:
This isn’t about adding another dashboard. It’s about giving your team the visibility to stop measuring how you handled customer problems—and start preventing them altogether.
Save your seat now for the live session. Can’t attend live? Register to get the recording.
Live Webinar | Wednesday, July 30, 1–2pm BST | 9–10am ESTHosted by EdgeTier & PowerPlay In iGaming, when something breaks
On-Demand Hosted by EdgeTier & TUI TUI takes over one million customers on holiday each year, generating 100,000+ contacts weekly.
We’re excited to attend ICE in Barcelona and connect with leaders in the iGaming industry. At EdgeTier, we help customer
"We now have highly detailed understanding of agent performance, not just on key agent metrics, but also on how customers react to our agents and the emotions of our customers feel when talking to our team."
"EdgeTier is no ordinary software product... It has completely changed how we work at CarTrawler."
"I specifically liked the flexibility. I liked the can-do attitude. I always felt supported. There hasn’t been any single point in our journey where EdgeTier has said no."
Let us help your company go from reactive to proactive customer support.
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