"We relaunched our entire web and mobile platform earlier this year. Within the first few hours of go-live, EdgeTier flagged 3 critical issues that would have gone completely unnoticed."

"12 months ago, payments accounted for more than 20% of our total contact volume. EdgeTier helped us drill into the root causes. Now, payment contacts are down to 12–13%"

"We are now able to proactively identify the main complaints that the customers are having about our product."

"EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error."

"EdgeTier has improved data visibility and has ultimately helped us understand our business better"

"EdgeTier’s platform has allowed us to deliver better customer experience!"

"We love that the EdgeTier team is very hands-on. It is also exciting to be able to influence the future capabilities of the tool."

"Novibet has saved close to six full-time employees during the last six months from efficiencies."

"We thought at the time that we were putting the customer at the fore. We thought we were doing things right. But in hindsight, we really weren’t because we had no real-time insights whatsoever into customer issues."