"We are now able to proactively identify the main complaints that the customers are having about our product."

"The average response time for post-booking type emails is about five hours. Previously, it was over 24 hours."

"EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error."

"We love that the EdgeTier team is very hands-on. It is also exciting to be able to influence the future capabilities of the tool."

"Novibet has saved close to six full-time employees during the last six months from efficiencies."

"We relaunched our entire web and mobile platform earlier this year. Within the first few hours of go-live, EdgeTier flagged 3 critical issues that would have gone completely unnoticed."

"12 months ago, payments accounted for more than 20% of our total contact volume. EdgeTier helped us drill into the root causes. Now, payment contacts are down to 12–13%"

"EdgeTier’s platform has allowed us to deliver better customer experience!"

"Each manual sentiment form took about 30 seconds per interaction. EdgeTier automating that process, we’re saving that time on every single contact — hours of time reclaimed every week."

"EdgeTier has improved data visibility and has ultimately helped us understand our business better"