A New Look and Feel in WatchTower: Experience a fresher, faster, and more intuitive system

Following our recent Home screen update that helps teams proactively spot customer issues, we’re now preparing to roll out a modernised version of the entire platform. The new UI features a cleaner look, faster navigation, more consistency, and sharper readability – all designed to help you uncover insights and take action even quicker.

Here’s what’s coming your way:

• A modern, streamlined interface with updated fonts, colours, and layouts.
• Simpler navigation – consistent naming across Explore, Sonar, Coach, and Customers.
• Improved readability with clearer emojis and icons, plus faster data scanning in Explore.
• A redesigned, more responsive filter menu to get you to key metrics in fewer clicks.

Our team is so excited to launch this platform redesign into the world. But these are big changes, so we’ll be rolling them out gradually over the coming weeks to ensure top performance and stability!

Want your team to be among the first to experience the new EdgeTier?

💬 Contact your Customer Success Manager for early access or a quick demo

or

👉 Read the full article for a closer look first!