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  One unified hub for customer support data and insights, turning noise into action
- Sonar
  Instant anomaly detection that catches issues early and quantifies impact
- Coach
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- Integrations
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Customer Success Story:
From Reaction to Resolution: How Electric Ireland used EdgeTier to boost customer CSAT scores by 21%
Read the Electric Ireland story
Solutions
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  Understand why customers are contacting you, what’s driving frustration, and get the insights you need to fix issues.
- iGaming
  Gain insight into player sentiment, monitor crucial conversations, and equip agents to provide exceptional support.
- Travel
  Understand what’s driving customer contact and fix issues before they turn into complaints or poor ratings.
- See It In Action
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Embracing AI to scale CarTrawler’s contact centre
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  At EdgeTier, we’re building a world where getting your problem solved is as easy as messaging your friends.
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  We're after bright minds who work well in teams, problem solvers and are passionate learners.
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When AI Customer Support Fails: Why High-Stakes CX Moments Still Need Humans
Author: Bart Lehane
Read the full article
Resources
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- Guides
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  New
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