What’s actually working in contact centres today?
This CCMA forum output includes direct insight from senior leaders at Boots, IKEA, LEGO, Panasonic, The Very Group, Gousto, Loveholidays, Ocean Holidays, and more.
What you’ll learn:
- What it takes to influence the wider business with customer insight
- How teams are using AI and automation to act faster — and smarter
- How they’re using contact centre data to cut cost, reduce effort, and drive revenue
Brought to you by: CCMA and EdgeTier
