EdgeTier at ICE Barcelona | iGaming Player Insights & Support Analytic

We’re excited to attend ICE in Barcelona and connect with leaders in the iGaming industry. At EdgeTier, we help customer support teams in casinos and sports betting operations understand player issues better and respond faster, improving overall service quality and player satisfaction with the insights hidden within their support channels. 

How We Help iGaming Customer Support Teams

In the fast-paced world of iGaming, delivering exceptional customer support is key to keeping players happy and engaged. That’s where EdgeTier comes in. We analyze every customer interaction across your support channels—whether it’s chat, email, or surveys—so you can make informed decisions and take action where it matters most.

Here’s how EdgeTier can help your iGaming customer service team:

• Get the Full Picture: We bring all your customer data together, giving you clear insights into why players are contacting you, from login issues to questions about promotions.
• Catch Problems Early: Our real-time monitoring alerts you to problems as they happen, such as players having trouble placing bets or withdrawing winnings, so you can resolve issues before they impact more customers.
• Spot Trends and Red Flags: Whether it’s frustration over game performance or concerns about responsible gambling, EdgeTier automatically flags critical issues and helps you take quick action, ensuring nothing slips through the cracks.
• Improve Player Experience: By uncovering the root causes of player frustrations, EdgeTier helps you enhance VIP experiences and address pain points for key player segments.

Meet Us at ICE Barcelona

ICE is one of the biggest events in the iGaming world, and we’re excited to be attending. The event brings together leaders from across the industry, showcasing the latest innovations in gaming and customer support.

If you’d like to learn more about how EdgeTier can help your business, we’d love to chat at ICE. Maria Pia Lecaros, our expert in iGaming Customer Support analytics, will be available to discuss how our platform can give you the insights you need to improve player experience and streamline support operations.

Book a meeting with María Pía Lecaros