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Guest Speakers Most organisations think they understand why customers contact them until rising volumes, manual analysis bottlenecks, and failing self-service
EdgeTier at ICE Barcelona | iGaming Player Insights & Support Analytic
We’re excited to attend ICE in Barcelona and connect with leaders in the iGaming industry. At EdgeTier, we help customer support teams in casinos and sports betting operations understand player issues better and respond faster, improving overall service quality and player satisfaction with the insights hidden within their support channels.
How We Help iGaming Customer Support Teams
In the fast-paced world of iGaming, delivering exceptional customer support is key to keeping players happy and engaged. That’s where EdgeTier comes in. We analyze every customer interaction across your support channels—whether it’s chat, email, or surveys—so you can make informed decisions and take action where it matters most.
Here’s how EdgeTier can help your iGaming customer service team:
- Get the Full Picture: We bring all your customer data together, giving you clear insights into why players are contacting you, from login issues to questions about promotions.
- Catch Problems Early: Our real-time monitoring alerts you to problems as they happen, such as players having trouble placing bets or withdrawing winnings, so you can resolve issues before they impact more customers.
- Spot Trends and Red Flags: Whether it’s frustration over game performance or concerns about responsible gambling, EdgeTier automatically flags critical issues and helps you take quick action, ensuring nothing slips through the cracks.
- Improve Player Experience: By uncovering the root causes of player frustrations, EdgeTier helps you enhance VIP experiences and address pain points for key player segments.
Meet Us at ICE Barcelona
ICE is one of the biggest events in the iGaming world, and we’re excited to be attending. The event brings together leaders from across the industry, showcasing the latest innovations in gaming and customer support.
If you’d like to learn more about how EdgeTier can help your business, we’d love to chat at ICE. Maria Pia Lecaros, our expert in iGaming Customer Support analytics, will be available to discuss how our platform can give you the insights you need to improve player experience and streamline support operations.
Book a meeting with María Pía Lecaros
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Customer-Focused Leaders Trust EdgeTier
Debbie Duggan
Contract Manager for Customer Solutions
"We thought at the time that we were putting the customer at the fore. We thought we were doing things right. But in hindsight, we really weren’t because we had no real-time insights whatsoever into customer issues."
Quentin Bottner
Head of Continuous Improvement
"We’re a big business, so getting the right people to agree and fix something hasn’t always been easy. Now we’ve got one version of the truth—it’s much easier to align and act"
Nick Brazitis
Global Customer Care Manager
"The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch."
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