Talk to Our Customer Experience Expert

EdgeTier’s AI is purpose-built for customer interaction data – not generic large language models. It’s trained on millions of real customer conversations across industries, combining language understanding, emotion detection, and business context to surface insights that traditional analytics tools miss.

Yes. EdgeTier integrates seamlessly with platforms like Zendesk, Salesforce, Intercom, Giorgas, Five9, Freshdesk, LivePerson, and so many others. That means you can start using AI insights without changing your workflows or migrating data.

Data privacy and compliance are core to EdgeTier’s platform. All customer data is encrypted in transit and at rest and processed in full compliance with GDPR. EdgeTier is ISO 27001 certified, demonstrating our commitment to the highest standards of information security management.

Customer data is stored securely in EU or US data centres, depending on your organisation’s location and regulatory requirements. No data is ever used for model training outside your environment.

Absolutely. EdgeTier’s AI automatically detects and analyses conversations in multiple languages, enabling consistent customer experience insights across all markets and regions. Unlike other solutions, EdgeTier’s AI doesn’t require separate models for each language – it’s built on a unified multilingual architecture that delivers reliable insights instantly, no matter where your customers are.

Yes. Using AI-driven tagging and trend detection, EdgeTier automatically categorises contact reasons and identifies emerging friction points, so teams can act before issues escalate.

EdgeTier is built for high-volume contact centres and CX teams that care about delivering exceptional customer experiences. It’s trusted by brands like Holland & Barrett, Ryanair, and TUI across industries such as retail, travel, utilities, iGaming, fintech, and insurance.

Teams choose EdgeTier when they’re struggling to make sense of fragmented CX data, tired of manual tagging, or always hearing about problems second-hand. By analysing every interaction across channels in real time, EdgeTier gives leaders the visibility and confidence to fix issues before they impact customers.

Absolutely. While EdgeTier is built for CX and support teams, its insights create value across the entire business. Product teams use it to spot recurring bugs or product issues faster. Operations and compliance teams rely on it to detect risks and ensure policy adherence. Sales and marketing teams uncover buying signals and brand sentiment trends. Even logistics teams use EdgeTier to identify delivery or returns issues. By analysing every customer conversation in real-time, EdgeTier turns the contact centre into a strategic hub for the whole organisation.

EdgeTier’s pricing is based on interaction volume – the number of customer conversations analysed each month – and differs depending on the size and complexity of your contact centre.

Pricing also varies by module, so teams can choose the capabilities they need:

• Sonar for proactive issue detection
• Explore for customer insights and trend analysis
• Coach for AI-powered QA and performance management

This modular approach ensures each customer only pays for what delivers value to their business.

Most customers connect their helpdesk and start seeing insights within weeks. Implementation is lightweight and guided by EdgeTier’s onboarding team.

We offer a dedicated Onboarding Manager and Customer Success Manager to ensure smooth implementation and provide ongoing strategic support. In addition, our support team is also on hand to assist with any technical issues or inquiries when they arise.