Proactive customer insight, powered by AI

Customer problems don’t wait, so why should your insights?

EdgeTier is the category leader in proactive customer insights. Our AI analyses every customer interaction in real time to uncover what’s breaking, why it’s happening, and what to fix next – before spikes, churn, or service issues escalate. With EdgeTier, contact centre and CX leaders move from reactive firefighting to confident action: fewer inbound contacts, faster resolution of root causes, and customer experience insights that make your entire business more strategic.

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Our Team

Experts obsessed with proactive CX

EdgeTier started when three machine-learning and data-science specialists teamed up to tackle messy, high-volume data problems. Through early consultancy projects in contact centres, they saw a repeatable opportunity: turning customer conversations into clear, actionable insight. That discovery became the foundation for EdgeTier. In a world full of “smart” tools, EdgeTier is built by people who understand the science behind language, behavior, and emerging issues – and how to translate that into real operational results.

Behind them is a team of AI specialists, data scientists, and CX experts who know contact centres inside and out. Together, we’ve built technology that doesn’t just analyse what customers are saying – it reveals why issues are happening and what to fix next, fast.

“I’ve been around this industry for a long time and this is the best partnership I’ve ever dealt with.”

Aphrodite Pina, Director of Customer Operations at Novibet

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Write the next chapter of your career at EdgeTier.

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Our Culture

EdgeTier’s DNA

EdgeTier DNA is simple: we own what we build, chase customer wins like they’re our own, keep getting smarter every week – and have a bit of craic along the way!

Deliver Value to Customers

Be Accountable

Have The Craic & Be Sound

Keep Growing

Our Story

Timeline

It all began in an attic, with a belief that customer conversations hold the answers to every business problem!

Today, EdgeTier continues to redefine how organisations use data and AI to proactively understand their customers – not just at the surface level, but at scale.

2017
Founded
We moved out of the attic (our first office) and founded a boutique consultancy, driven by our passion for machine learning and data science. Our initial projects laid the groundwork for something bigger in the contact centre space.
2018
Arthur was Born
Our first product, Arthur (now Agent Assist), gained its first paying customer with CarTrawler, helping them improve email support and agent assistance.
2019
Funding Secured
We added chat to our offering, expanded beyond Ireland, secured €1.5M in seed funding (ACT & Enterprise Ireland), grew to 12 people, and started making waves in the travel industry.
2020
Expansion
We began developing Sonar (anomaly detection) and opened our Spanish office in Barcelona.
2021
Evolution
We ventured into iGaming and eSports, while Sonar continued to evolve. Our customer base kept growing.
2022
Product Development
We launched Coach (agent QA) and Index (auto-tagging), driving a 3.5x increase in revenue and welcoming our first US customer.
2023
International Recognition
The team grew to 17, we raised €6.1M in Series A funding, moved to a larger office, and earned a spot on the Deloitte Fast 50.
2024
Top-growing Start-up
Now with a team of 50, we were recognised as one of Sifted’s top-growing startups and are starting to establish a foothold in the US market.
2025
Rapid Growth
With over 70 employees, EdgeTier keeps growing; we also moved to our new office in Foster Place, and pushed the product forward at pace – adding Spotlight, deeper analytics, and next-level agent QA to dramatically improve speed-to-insight.

Supported by leaders in AI
and customer experience

Investors

EdgeTier is backed by top investors who share our mission to transform customer experience through AI and machine learning – bringing efficiency and actionable insight to every corner of the contact center.