Online marketplace Customer Intelligence
React to all issues
A drop in standards is never good. EdgeTier finds hidden patterns in customer support interactions to pinpoint your customer issues in real-time.
Seamless Experiences for Both Buyer and Seller
Still relying on manual reviews to understand customer issues? EdgeTier’s AI tells you exactly what is frustrating your customers with zero-effort insight.
Wasting a lot of time on agent quality assurance? EdgeTier’s AI analyses 100% of agent interactions to tell you about the areas in need of most improvement.
transform customer issues into great experiences
Problem. Poor customer service in the online marketplace can result in instant customer abandonment and cause long-term irreparable damage to a brand. Contact centres need a real-time time solution to solve problems as the happen while understanding why they occurred in the first place.
Solution. EdgeTier detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong. EdgeTier’s AI ensures you are armed with all the information needed for a speedy resolution across all of your text channels.
Read below to see exactly how:
live Detection of all issues
Rapid alerts immediately notify you when things aren’t right. Whether it’s drivers having trouble completing orders, fare disputes, no shows, account suspensions, quality issues with online products or a hidden drop in standards you’ll know about it.
EdgeTier’s AI continuously monitors every customer contact in the background so that it can tell you about the trends you need to know about in any language.
Keep CSAT scores high with a reliable feedback loop to management with automatic alerts and reports..
Greater agent consistency means better customer experience. EdgeTier’s AI scans all interactions to highlight areas for improvement and areas where agents are shining.
EdgeTier customer service technology is designed to be rapidly integrated with any system.
Out-of-the-box integrations with major CRMs and contact centre software are available, and custom integrations to any system imaginable can be built
Detect customer emotions in real-time. Understand what frustrates your customers, what delights them.
The real-time alerts from EdgeTier Alerts have allowed us to get ahead of customer issues....this AI has brought us to new levels of data visibility”