Put the customer voice at the centre of the Novibet experience
24/7 Chat & Email Monitoring
EdgeTier’s AI detects customer issues in real-time so you can react to sudden spikes immediately, as well as detect and fix issues that would otherwise go unnoticed by your team.
Dig deeper into conversations on our browseable interface.
Fine Tuned for Sportsbetting
Our intuitive AI is specifically designed to empower Sportbetting teams with customer data.
EdgeTier AI will detect language associated at risk players, cash out disputes and withdrawal faults, verification problems and lots more.
Data Driven Player Loyalty
Real-time data can empower teams to increase player lifetime value in Greece, UK and beyond.
Uncover how players really feel as AI detects praise and frustration in key customers segments.
deliver best in class experiences for novibet customers
Our AI is the perfect solution to drive customer experience, stay on top of customer issues and know how they are feeling in real-time.
ai plugs into your zendesk software
Our AI easily plugs into your existing Zendesk software and you will be receiving insights in days.
Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time.
Out of the Box AI that plugs into your existing software quickly.
EdgeTier technology is designed to be rapidly integrated with your Zendesk system, but can also integrate with any other system like Salesforce, Kustomer, SAP, CISCO, MySQL, AVAYA and more.
let insights find you
Let our AI bring the data to you.
Stop watching dashboards and hunting for data.
Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification. Alerts pinpoint the source of the issue across all of your brands and languages.
Improve customer satisfaction
Improve CSAT score with EdgeTier's intelligent alerting.
Our AI allows you to react to issues faster, find hidden customer frustrations and ensure trending customer issues are dealt with effectively. We also allow you to pinpoint the reasons behind customer frustrations so you can improve your customer experience.
Why should novibet consider EdgeTier ai?
Our AI is built for the Novibet customer on any platform. Leverage real time customer insights to drive better business decisions and outcomes for customers.
Players are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution
Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.
early issue Detection
Get rapid alerts when things aren’t right. Use the anomaly reports to get to the bottom of issues.
Consistent Feedback Loop
Keep CSAT scores high with a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues.
Our AI detects language commonly associated with at risk-players and alerts you when a customer is in need of assistance.
Detect customer emotions in real-time. Understand what frustrates your customers, what delights them, and when your agents are doing a great job.
alerting for the novibet contact centre
Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real-time so you can react fast and understand your customers better.