Put the customer voice at the centre of the Novibet experience  

24/7 Chat & Email Monitoring

EdgeTier’s AI detects customer issues in real-time so you can react to sudden spikes immediately, as well as detect and fix issues that would otherwise go unnoticed by your team.  

 Dig deeper into conversations on our browseable interface. 

Fine Tuned for Sportsbetting 

Our intuitive AI is specifically designed to empower Sportbetting teams with customer data.

EdgeTier AI will detect language associated at risk players, cash out disputes and withdrawal faults, verification problems and lots more.

Data Driven Player Loyalty

Real-time data can empower teams to increase player lifetime value in Greece, UK and beyond.

Uncover how players really feel as AI detects praise and frustration in key customers segments. 


deliver best in class experiences for novibet customers 


Our AI is the perfect solution to drive customer experience, stay on top of customer issues and know how they are feeling in real-time.

ai plugs into your zendesk software

 Our AI easily plugs into your existing Zendesk software and you will be receiving insights in days.

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time. 


seamless integration

Out of the Box AI that plugs into your existing software quickly.

EdgeTier technology is designed to be rapidly integrated with your Zendesk system, but can also integrate with any other system like Salesforce, Kustomer, SAP, CISCO, MySQL, AVAYA and more.

Get the right ticket and email to the right agents based on advanced routing methods and rules

let insights find you

Let our AI bring the data to you.
Stop watching dashboards and hunting for data.

Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification. Alerts pinpoint the source of the issue across all of your brands and languages.

Stop worrying about per agent prices and fluctuating staff

Improve customer satisfaction

Improve CSAT score with EdgeTier's intelligent alerting.

Our AI allows you to react to issues faster, find hidden customer frustrations and ensure trending customer issues are dealt with effectively. We also allow you to pinpoint the reasons behind customer frustrations so you can improve your customer experience.

Why should novibet consider EdgeTier ai?

Our AI is built for the Novibet customer on any platform. Leverage real time customer insights to drive better business decisions and outcomes for customers. 

Players are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution

Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.

early issue Detection

Get rapid alerts when things aren’t right. Use the anomaly reports to get to the bottom of issues. 

Consistent Feedback Loop

Keep CSAT scores high with  a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues. 

Responsible gambling

Our AI detects language commonly associated with at risk-players and alerts you when a customer is in need of assistance. 

Emotion Detection

Detect customer emotions in real-time. Understand what frustrates your customers, what delights them, and when your agents are doing a great job.

alerting for the novibet contact centre

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real-time so you can react fast and understand your customers better.

Scroll to Top