Travel is complex. It’s difficult to stay ahead of every external event. Let EdgeTier’s AI decide what’s important. So you can stop watching dashboards.
how alerting can help your travel contact centre
Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time.
Out of the Box AI that plugs into your existing software quickly.
EdgeTier technology is designed to be rapidly integrated with your existing system, like Zendesk, Salesforce, SAP, CISCO, MySQL, AVAYA and more.
let insights find you
Let our AI bring the data to you.
Stop watching dashboards and hunting for data.
Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification.
Improve customer satisfaction
Improve CSAT score with EdgeTier's intelligent alerting.
Our AI allows you to react to issues faster, communicate with agents and ensure trending customer issues are dealt with effectively.
Travel alert Types
Where EdgeTier Works in Travel
Where we’ve seen EdgeTier’s agent alerts and AI technology excel in travel and hospitality contact centres
holiday season surge
Keep CSAT levels high during busy seasons with anomaly detection on events affecting customer experience as soon as they start.
An influx of cancellations can cause a drop in CSAT scores. Edgetier’s AI monitors customer conversations for any recent spikes or unusual trends.
AI monitors your KPIs and conversations and alerts you quickly when anomalies occur. Ensuring teams are getting to all customer engagements in a timely way.
Better Customer Experience
Fix service issues for your customers and users faster with immediate alerts of abnormal customer conversations, trending topics, and missing SLAs.
Anomaly detection can alert you of a pattern of booking modifications and give you the data to get to the bottom of any unusual customer behaviour quickly.
Improve CSAT and upsell metrics by monitoring any anomalies in your travel contact centres up-sales process and how those upsells are being delivered to customers.
alerting FOR travel contact centrES
Edgetier's AI monitors your centre so you can react faster, and rest easier