Customer Intelligence Casino and Sports betting
Modern gambling companies can’t afford slow reactions to customer issues. Every customer impacting issue results in missed bets and lost customers.
EdgeTier’s AI tells you about the customer issues you didn’t know you had, and alerts you to new issues as soon as they impact your customers while emotion detection tells you how they are feeling.
Improve customer experience and inform your team with AI Contact Centre monitoring and alerting.
how alerting can help your Casino and Sports betting Contact Centre
Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time.
Out of the Box AI that plugs into your existing software quickly.
EdgeTier technology is designed to be rapidly integrated with your existing system, like Zendesk, Salesforce, SAP, CISCO, MySQL, AVAYA and more.
let insights find you
Let our AI bring the data to you.
Stop watching dashboards and hunting for data.
Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification.
Improve customer satisfaction
Improve CSAT score with EdgeTier's intelligent alerting. Our AI allows you to react to issues faster, communicate with agents and ensure trending customer issues are dealt with effectively.
transform customer issues into great experiences
Where EdgeTier Works in Casino and Sports betting Contact Centre
Gamblers are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution.
Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.
early issue Detection
A drop in standards is never good. EdgeTier finds hidden patterns in customer support interactions to pinpoint your customer issues in real-time.
Consistent Feedback Loop
Keep CSAT scores high with a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues.
Automated Agent Quality Reviews
Wasting a lot of time on agent quality assurance? EdgeTier’s AI analyses 100% of agent interactions to tell you about the areas in need of most improvement.
Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.
Detect customer emotions in real-time. Understand what frustrates your customers, what delights them, and when your agents are doing a great job.
Still relying on manual reviews to understand customer issues? EdgeTier’s AI tells you exactly what is frustrating your customers with zero-effort insight.
alerting for Casino & sportsbetting contact centres
Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real-time.