Customer Intelligence Casino and Sports betting

Modern gambling companies can’t afford slow reactions to customer issues. Every customer impacting issue results in missed bets and lost customers.

EdgeTier’s AI tells you about the customer issues you didn’t know you had, and alerts you to new issues as soon as they impact your customers while emotion detection tells you how they are feeling.

Improve customer experience and inform your team with AI Contact Centre monitoring and alerting.

how alerting can help your Casino and Sports betting Contact Centre

 Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time. 

Simple and out of the box translation services enable rapid expansion into markets and languages.

seamless integration

Out of the Box AI that plugs into your existing software quickly.

EdgeTier technology is designed to be rapidly integrated with your existing system, like Zendesk, Salesforce, SAP, CISCO, MySQL, AVAYA and more.

Get the right ticket and email to the right agents based on advanced routing methods and rules

let insights find you

Let our AI bring the data to you.
Stop watching dashboards and hunting for data.

Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification.

Stop worrying about per agent prices and fluctuating staff

Improve customer satisfaction

Improve CSAT score with EdgeTier's intelligent alerting. Our AI allows you to react to issues faster, communicate with agents and ensure trending customer issues are dealt with effectively.

transform customer issues into great experiences

Where EdgeTier Works in Casino and Sports betting Contact Centre

Gamblers are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution.

Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.

early issue Detection

A drop in standards is never good. EdgeTier finds hidden patterns in customer support interactions to pinpoint your customer issues in real-time.

Consistent Feedback Loop

Keep CSAT scores high with  a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues. 

Automated Agent Quality Reviews

Wasting a lot of time on agent quality assurance? EdgeTier’s AI analyses 100% of agent interactions to tell you about the areas in need of most improvement.

Missed issues

Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.

Emotion Detection

Detect customer emotions in real-time. Understand what frustrates your customers, what delights them, and when your agents are doing a great job.

real-time insights

Still relying on manual reviews to understand customer issues? EdgeTier’s AI tells you exactly what is frustrating your customers with zero-effort insight.

alerting for Casino & sportsbetting contact centres

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real-time.

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