ARthur Agent Assist
Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests.
Arthur is EdgeTier's automated agent assistant.
Arthur works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer.
Arthur sits beside customer service agents, presenting relevant information and preempting customer responses to improve agent performance by a factor of 5, with faster, higher quality responses.
EdgeTier deliver high-quality analytics products and services to our clients. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice.
EdgeTier have been the recipients of multiple awards over recent months and years for their use of data science, machine learning, AI in solutions, and their impact in clients in the customer contact centre industry.
Use the form below to contact us and see if our analytics products and services are suitable for your business.
For job opportunities, please contact us below. We’re always looking for new and exceptional talent to join the EdgeTier team in building innovative technologies. We welcome those with ambition and drive, who are keen to learn new techniques and have an inability to leave a problem unsolved.
IVEAGH COURT, HARCOURT ROAD, DUBLIN 2, IRELAND
Headquartered in Dublin, Ireland, EdgeTier is an analytics and data product company with speciality in customer contact and customer simulation technologies. EdgeTier products derive simplicity from complex data, allowing companies realise the commercial potential of their data and gain a deep understanding of their customers and competitors.
Extracting insights from your data is not an easy process. Talk to us about your requirements and find out whether EdgeTier is right for you.