EdgeTier Raises €6m in Series A
We just raised €6M round led by Smedvig Capital to accelerate our vision for the future of Customer Engagement.
Product Overview
The EdgeTier Platform provides AI-driven pre-emptive insights for customer engagement teams. Work better and faster with happier agents & customers.

Product Overview

You can’t take full advantage of the insights buried in your customer conversations, hindering your efforts to improve customer experience. EdgeTier is a real-time AI system that monitors conversations, identifies issues, and surfaces insights. 

EdgeTier takes communications data, at scale, and makes it actionable and accessible.
Realtime alerts to keep agents aware of issues
See Everything

Sonar

Always on, always listening and always alert for the unknown. EdgeTier Sonar surfaces opportunities and threats hidden in the semantics and details of your individual conversations.
Tell Me More
Organised

Index

Fall in love with tagging again. With EdgeTier, the tags are automated, accurate and built on top of intelligent semantic search giving all of the benefits of perfect tagging with none of the pain.
Tell Me More
Make friends with your agents
Setup agents for success with EdgeTier
Be The Best

Coach

Build Superstars. The best teams are constantly improving through real-time coaching on the WHOLE game with a deep understanding of the emotional intelligence required to win.
Tell Me More
Deliver Results

Assist

Perfect personalised customer responses delivered faster than ever. EdgeTier Assistant prompts the agent with the perfect response & all related data so they can use their time to add value and personalisation.
Tell Me More
Assist agents with useful advice
Intergrate

Play Nicely with Others

Pull and push data with your existing software stack so your existing business processes still work, just better. EdgeTier is ready with integrations to all major players such as Salesforce, Live Person, Zendesk, Kustomer etc. as well as a simple API to connect to in-house system.

Go live in less than 2 hours, with zero IT time required from your team.

Learn More
Integrate your favourite CRM
Capacity

Jet Setter

Stop copy-pasting into Google Translate. EdgeTier AI works across all languages, time zones, and cultures. Index, search, and quantify issues across every market you work in with ease...

Learn More
Language translation on the fly with EdgeTier AI software
Fast

Go Realtime

EdgeTier AI Engine works in real time, pulling messages as they are sent & received, processing through our AI systems, and pushing data and alerts where they need to go instantly. This isn’t just fast… this is real time.

Learn More
Lightning fast, real-time messaging
Scale

Go Large

Enjoy galaxy-class scalability. Live deployments process millions of messages daily. EdgeTier is enterprise-ready with industry-leading security, SSO-authentication, and SCIM provisioning.

Learn More
Millions of chats all processed simultaneously by EdgeTier AI Software
Integrations
EdgeTier can go live in 2 hours with zero IT time required. The product integrates with almost every major contact centre software provider.
Request Demo

Customer Focused Leaders Trust EdgeTier

See how customer-centric teams use EdgeTier AI to unlock their customer reality, drive retention, and improve their customer experience.
Abercrombie & Fitch
Nick Brazitis
Global Customer Care Manager
“The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch.”
Codere Online COO
Deborah Guivisdalsky
COO
"We are now able to react to issues faster than before, while also finding hidden issues that may have gone unnoticed for days."
James Waghorn
James Waghorn
Director of Customer Contact
"EdgeTier is no ordinary software product... It has completely changed how we work at CarTrawler."
crosscross-circle linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram