The biggest leap in contact efficiency and quality that you’ll ever make.
Get your customers answers, fast
Travelling customers want fast, efficient, and effective service when they need it. Hopefully, most of your customers don’t need to get in touch, but when they do, make sure that you’re delivering a best-in-class customer experience.
Serve the languages and destinations that you've always wanted. Rapid, real-time translation of messages and emails between customers and agents enables you to serve any language with ease.
EdgeTier supports a range of translation engines and allows expansion of support to over 200 different languages.
For travel companies, the urgency of inbound contacts can vary massively between "I'm at my hotel and it's burning down" to "Can I add a suitcase to my booking in 4 months?". EdgeTier's AI engine can prioritise, route, and sort your queue to ensure that urgent queries are dealt with first and by the highest skill agents.
Per Interaction Pricing
Travel is seasonal, but your system costs shouldn't be. Stop worrying about per-agent licenses when you add additional advisors or reduce headcount in quiet months.
EdgeTier is billed on annual numbers of interactions. Incentives are aligned to achieve maximum efficiency, and you can use as many agents as you'd like.
Travel Enquiry Types
Where EdgeTier Works in Travel
Where we’ve seen EdgeTier’s agent assistant and AI technology excel in travel and hospitality contact centres
Plans change, situations update. Provide agents with information on amendment impacts instantly as they speak with cusotmers.
Cancellation requests can be complex. Get terms and conditions, refund amounts, and data to agents fast. Ensure everyone follows best practice.
Refund amounts vary based on cancellation reasons, terms, and customer types. Stop agents from searching for the rules, and bring it straight to them instantly.
Reduce errors and improve handling times by bringing payment history, issues, and amounts to agents before communication even starts.
Reduce handling times and improve customer satisfaction for rebooking queries with pre-filled quotations and automatically generated options for customers.
Improve conversion and engage more customers by suggestion real-time personalised up-sell and cross-sell to agents as they speak with customers.
Terrific Travel customer Service
Reduce average handling times, improve customer experience scores, and improve sales performance in your travel customer care centre. Talk to EdgeTier.