Don’t leave the Luckia customer experience to chance.

Detect customer emotions, issues and at-risk players with AI.

  • 20,000 reasons to upgrade to AI: Lucika offers over 20,000 live streaming events. That’s a lot of potential customer issues! AI will alert you every time something goes wrong as it occurs, while giving you the information you need to pinpoint and resolve the issue. This means support teams can focus on transforming customer experience.
  • Customer support teams will love 24/7 contact centre monitoring: Enjoy the security of around the clock AI monitoring. EdgeTier technology will pinpoint and quantify issues at source, meaning teams are ready to react quickly to withdrawal issues, cash-out disputes, website crashes as they happen, as well as smaller hidden trends that hurt the customer experience. 
  • Protect players with responsible gambling monitoring: AI scans all Luckia customer conversations and alerts you a player needs help.  
  • EdgeTier AI emotion detection: Provide online gaming users with the famous Luckia experience they have come to expect at land-based locations with the help of EdgeTier’s user-friendly interface. AI empowers the Luckia support team to understand what frustrates customers, what delights them, and when agents are doing a great job.
  • AI understands every language: Our AI will understand all customer conversations in any language. We are especially experienced in Spanish, Portuguese, and European languages meaning we can plug-in and get started right away. 

Scroll down for our info video… 


UPRADE LUCKIA CUSTOMER EXPERIENCE WITH Contact Centre monitoring and alerting AI


Our AI is the perfect solution to drive customer experience, stay on top of customer issues and know how they are feeling.

ai plugs into the Luckia customer support software

 Our AI easily plugs into your existing customer facing software and you will be receiving insights in days.

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time. 


seamless integration

Out of the Box AI that plugs into your existing software quickly.

EdgeTier technology is designed to be rapidly integrated with your current system, but can also integrate with any other system like Zendesk, Salesforce, Kustomer, SAP, CISCO, MySQL, AVAYA and more.

Get the right ticket and email to the right agents based on advanced routing methods and rules

let insights find you

Let our AI bring the data to you.
Stop watching dashboards and hunting for data.

Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification. Alerts pinpoint the source of the issue across all of your brands and languages.

Stop worrying about per agent prices and fluctuating staff

Improve customer satisfaction

Improve CSAT score with EdgeTier's intelligent alerting.

Our AI allows you to react to issues faster, find hidden customer frustrations and ensure trending customer issues are dealt with effectively. We also allow you to pinpoint the reasons behind customer frustrations so you can improve your customer experience.

Casino and Sports betting Contact Centre Enquiry Types

Why should luckia consider EdgeTier ai?

Our AI is built for the Luckia customer on any platform. Use customer insights you can act on to power customer experience with real-time insights.

Gamblers are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution.

Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.

early issue Detection

Get rapid alert you when things aren’t right. Use the anomaly reports to get to the bottom of issues. 

Consistent Feedback Loop

Keep CSAT scores high with  a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues. 

Missed issues

Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.

Emotion Detection

Detect customer emotions in real-time. Understand what frustrates your customers, what delights them, and when your agents are doing a great job.

alerting for the Luckia contact centre

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real-time so you can react fast and understand your customers better. .

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