“The more customer-centric you are as a business, the more successful you will be”

– John O’Reilly – CEO, The Rank Group.

Our AI is the perfect solution to improve customer experience.

Get rapid alerts when things aren’t right. Use the anomaly reports to get to the bottom of issues

  • Provide stellar online betting experience: Contact centre monitoring AI detects customer-impacting issues in real-time, pinpointing and quantifying issues as they happen. React faster to issues and understand your customer frustrations clearly.
  • Align customer expectations with experience. Make the voice of the customer the heartbeat of the Grosvenor customer experience with AI-fuelled insights.
  • AI Monitoring For The Contact Centre: Find out about withdrawal issues, cash-out disputes, website crashes as they happen as well as hidden trends that are hurting your customer experience.
  • Insights you can act on to power customer experience: Open up a view into your customers and their attitudes. Understand what issues drive frustration, and what is delighting your customers. All by simply integrating our technology into your existing customer service technology. 

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Grosvenor can benefit from AI Contact Centre monitoring and alerting


Grosvenor is at the forefront of using state-of-the-art technology for sports betting and gaming. Our AI is the perfect solution to drive customer experience and data-driven marketing.

Our ai plugs into the Grosvenor system

 Our AI easily plugs into your existing customer facing software and you will be receiving insights in days.

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time. 


seamless integration

Out of the Box AI that plugs into your existing software quickly.

EdgeTier technology is designed to be rapidly integrated with your current system, but can also integrate with any other system like Zendesk, Salesforce, Kustomer, SAP, CISCO, MySQL, AVAYA and more.

Get the right ticket and email to the right agents based on advanced routing methods and rules

let insights find you

Let our AI bring the data to you.
Stop watching dashboards and hunting for data.

Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification. Alerts pinpoint the source of the issue across all of your brands and languages.

Stop worrying about per agent prices and fluctuating staff

Improve customer satisfaction

Improve CSAT score with EdgeTier's intelligent alerting.

Our AI allows you to react to issues faster, find hidden customer frustrations and ensure trending customer issues are dealt with effectively. We also allow you to pinpoint the reasons behind customer frustrations so you can improve your customer experience.

Casino and Sports betting Contact Centre Enquiry Types

Why should Grosvenor (Rank Group) consider EdgeTier ai?

Our AI is built to improve customer on any platform. Use customer insights you can act on to power your customer experience.

Gamblers are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution.

Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.

early issue Detection

Get rapid alert when things aren’t right. Use the anomaly reports to get to the bottom of issues. 

Consistent Feedback Loop

Keep CSAT scores high with  a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues. 

Missed issues

Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.

Emotion Detection

Detect customer emotions in real-time. Understand what frustrates your customers, what delights them, and when your agents are doing a great job.

alerting for the Grosvenor contact centre

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real-time so you can react fast and understand your customers better. .

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