AI-fueled customer experience, with some skin in the game.

How can EdgeTier help DraftKings make it reign with contact centre AI:

  • AI Fueled Customer Experience: Since day one in Paul Liberman’s Watertown, Massachusetts apartment, DraftKings has always offered customers a great fantasy sports experience. EdgeTier AI will keep customers at the heart of the DraftKing with monitoring and alerting technology.
  • Spot Costly Hidden Trends. As DraftKings grows across Europe, the US, and UK issues like depositing glitches, user verification bugs, cash-out trouble can go unnoticed and hurt the stellar customer experience standards you’ve worked so hard to build. Whether it’s Euro 2020, Superbowl Sunday, or the thousands of events in between, we’ve got your contact center covered.
  • Monitor All Brands: 24/7 AI monitoring will detect customer-impacting issues in real-time, pinpointing the problem across your portfolio of 15 professional sports in 8 different countries, while clearly quantifying the scale of the customer impact.
  • Keep Customer Experience Stellar As You Expand: Customers should love customer service as much as using the platform. AI will open up a view into your customers and their attitudes. Understand what drives frustration and what is delighting your customers. All by simply integrating our technology into your Zendesk platform.

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DraftKings can benefit from AI Contact Centre monitoring and alerting


DraftKings is at the forefront of using state-of-the-art technology for mobile gaming. Our AI is the perfect solution to drive customer experience and data-driven marketing.

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Our ai plugs into the DraftKings zendesk system

 Our AI plugs into your existing Zendesk software. 

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time. 


seamless integration

Out of the Box AI that plugs into your existing software quickly.

EdgeTier technology is designed to be rapidly integrated with your Zendesk system, but can also integrate with any other system like Salesforce, Kustomer, SAP, CISCO, MySQL, AVAYA and more.

Get the right ticket and email to the right agents based on advanced routing methods and rules

let insights find you

Let our AI bring the data to you.
Stop watching dashboards and hunting for data.

Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification. Alerts pinpoint the source of the issue across all of your brands and languages.

Stop worrying about per agent prices and fluctuating staff

Improve customer satisfaction

Improve CSAT score with EdgeTier's intelligent alerting.
Our AI allows you to react to issues faster, communicate with agents and ensure trending customer issues are dealt with effectively.

Casino and Sports betting Contact Centre Enquiry Types

Why should DraftKings consider EdgeTier ai?

Our AI is built for the DraftKings contact centre. 

Gamblers are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution.

Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.

early issue Detection

Get rapid alert you when things aren’t right. Use the anomaly reports to get to the bottom of issues. 

Consistent Feedback Loop

Keep CSAT scores high with  a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues. 

Missed issues

Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.

Payment resolution

AI rapid alerting ensures you can react quickly to payment errors, disputes and more.  Never miss an incident again.

alerting for the DraftKings contact centres

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real-time so you can react fast and understand the LeoVegas customers better. .

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