Great Kings need great tools to keep the kingdom safe.
At EdgeTier we love how LeoVegas use state-of-the-art technology for mobile gaming and customer experience. Our AI can bring this to the next level with contact centre monitoring and alerting:
- Keep The LeoVegas Kingdom Safe: Understanding contact trends and issues across all your brands must be a real challenge. Our contact centre monitoring AI detects customer impacting issues in real-time, pinpointing the problem across all your brands and regions, while clearly quantifying the scale of the issue.
- Grow Player Value: Build on your 9% growth in 2020 by doubling down on customer experience. Clearly understand the issues leading to low player value across the Nordics, UK, Europe, and the other newly regulated markets that you operate in.
- Deeply Understand Customers: Open up a view into your customers and their attitudes. Understand what issues drive frustration, and what is delighting your customers. All by simply integrating our technology into your Zendesk platform.
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LeoVegas can benefit from AI Contact Centre monitoring and alerting
LeoVegas is at the forefront of using state-of-the-art technology for mobile gaming. Our AI is the perfect solution to drive customer experience and data-driven marketing.
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Our ai plugs into the leovegas zendesk system
Our AI plugs into your existing Zendesk software.
Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time.
Out of the Box AI that plugs into your existing software quickly.
EdgeTier technology is designed to be rapidly integrated with your Zendesk system, but can also integrate with any other system like Salesforce, Kustomer, SAP, CISCO, MySQL, AVAYA and more.
let insights find you
Let our AI bring the data to you.
Stop watching dashboards and hunting for data.
Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification. Alerts pinpoint the source of the issue across all of your brands and languages.
Improve customer satisfaction
Improve CSAT score with EdgeTier's intelligent alerting.
Our AI allows you to react to issues faster, communicate with agents and ensure trending customer issues are dealt with effectively.
Casino and Sports betting Contact Centre Enquiry Types
Why should leovegas consider Edgetier ai?
Our AI is built for the LeoVegas contact centre.
Gamblers are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution.
Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.
early issue Detection
Get rapid alert you when things aren’t right. Use the anomaly reports to get to the bottom of issues.
Consistent Feedback Loop
Keep CSAT scores high with a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues.
Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.
AI rapid alerting ensures you can react quickly to payment errors, disputes and more. Never miss an incident again.
alerting for the LeoVegas contact centres
Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real-time so you can react fast and understand the LeoVegas customers better. .