The online iGaming landscape changes quickly.
We want to help the ComeOn Group to bring the customer experience to the next level with award-winning AI.
- 24/7 contact centre AI monitoring and alerting: AI will scan all conversations across your 20 brands while pinpointing and quantifying customer problems and alert you as they happen.
- Simple Zendesk Integration: Our plugin technology gets to work quickly means no IT work for your teams.
- AI-empowered safer gambling: EdgeTier’s AI will detect language associated with at-risk gamers as it happens by scanning all customer conversations to detect when a player needs help
- Detect and report on hidden issues: AI informs you about hidden trends that can damage the customer experience while freeing agents from tagging issues manually
- Customer Emotion Detection: Take customer understanding to the next level by understanding what frustrates them, what delights them, and when agents are doing a great job.
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ComeOn Group can benefit from AI Contact Centre monitoring and alerting
Our AI is the perfect solution to drive customer experience, stay on top of customer issues and know how they are feeling in real-time.
ai plugs into your zendesk software
Our AI easily plugs into your existing Zendesk software and you will be receiving insights in days.
Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time.
Out of the Box AI that plugs into your existing software quickly.
EdgeTier technology is designed to be rapidly integrated with your Zendesk system, but can also integrate with any other system like Salesforce, Kustomer, SAP, CISCO, MySQL, AVAYA and more.
let insights find you
Let our AI bring the data to you.
Stop watching dashboards and hunting for data.
Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification. Alerts pinpoint the source of the issue across all of your brands and languages.
Improve customer satisfaction
Improve CSAT score with EdgeTier's intelligent alerting.
Our AI allows you to react to issues faster, find hidden customer frustrations and ensure trending customer issues are dealt with effectively. We also allow you to pinpoint the reasons behind customer frustrations so you can improve your customer experience.
Why should comeon consider EdgeTier ai?
Our AI is built for the ComeOn Group customer on any platform. Use customer insights you can act on to power customer experience with real-time insights.
Gamblers are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution.
Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.
early issue Detection
Get rapid alerts when things aren’t right. Use the anomaly reports to get to the bottom of issues.
Consistent Feedback Loop
Keep CSAT scores high with a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues.
Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.
Detect customer emotions in real-time. Understand what frustrates your customers, what delights them, and when your agents are doing a great job.
alerting for the Comeon contact centre
Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real-time so you can react fast and understand your customers better.