Customer Intelligence ai. greater bolt experience.

React to issues faster than Bolt customers can hail a ride

A drop in standards is never good. EdgeTier finds hidden patterns in customer support interactions to pinpoint your customer issues in real-time.

Get the right ticket and email to the right agents based on advanced routing methods and rules

300 cities, 45 countries,
one streamlined customer voice

Let me guess, you still rely on manual reviews to understand customer issues? EdgeTier’s AI tells you exactly what is frustrating your customers with zero-effort insight.

Contact Centre AI Managers

Automated Bolt Agent
Quality Reviews

Wasting a lot of time on agent quality assurance? EdgeTier’s AI analyses 100% of agent interactions to tell you about the areas in need of most improvement.

Turbo charge the efficiency of your customer chat support

transform customer issues into great experiences

Bolt offers customers a ride in minutes so things can get busy in the contact centre. EdgeTier detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong. EdgeTier’s AI ensures you are armed with all the information needed for a speedy resolution across all of your text channels.

live Detection of all issues

Rapid alerts immediately notify you when things aren’t right. Whether it’s drivers having trouble completing orders, fare disputes, no shows , account suspensions, quality issues or a hidden drop in standards you’ll know about it. 

Multilingual

EdgeTier’s AI continuously monitors every customer contact in the background so that it can tell you about the trends you need to know about in any language.

Feedback Loop

Keep CSAT scores high with  a reliable feedback loop to management with automatic alerts and reports.. 

Agent Reviews

Greater agent consistency means better customer experience. EdgeTier’s AI scans all interactions to highlight areas for improvement and areas where agents are shining.

 

Seamless Zendesk Integration

Our technology has pre-built integrations to Zendesk so you can be receiving insights in hours

Emotion Detection

Detect customer emotions in real-time. Understand what frustrates your customers, what delights them.

 

Why EdgeTier?

happier customers. real-time data. greater experiences. 

EdgeTier’s AI is designed to be rapidly integrated with any system. Out-of-the-box integrations with major CRMs and contact centre software are available, and custom integrations to any system imaginable can be built.

Chat to us about EdgeTier AI and ensure empower your support team to working consistently toward your customer support goals. 

 
Scroll to Top