Zendesk

Analyse Customer Sentiment on Zendesk Ticket Comments

AI, Customer Service, Emotion Detection, Sentiment Analysis / By Aisling Towey

Customer sentiment analysis involves discovering customer attitudes towards products and brands. We are going to perform sentiment analysis on comments from tickets in Zendesk using Python, Zenpy, and TextBlob.

What Is Good Customer Service For Retail?

Best Practice, Customer Care, Customer Experience / By David Ross

In this blog post we will look specifically at retail and how the UK retail industry compares with both its competition and the overall industry average. We will also outline industry benchmarks and suggestions on what it takes to provide best-in-class customer support.

Analyse Customer Sentiment on Zendesk Ticket Comments

What Is Good Customer Service For Retail?

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