The Department of Foreign Affairs chooses EdgeTier to provide digital customer-care using EdgeTier’s next-generation live-chat technology.
The Department of Foreign Affairs provides a range of essential services to Irish citizens and ensures the promotion and protection of Ireland’s interests throughout the world.
Partnering with EdgeTier, the Autonomous Contact Centre company, The Department of Foreign Affairs provides live-chat services to support Irish citizens with their passport queries and to provide consular advice, and are a key resource for Irish citizens at home and abroad.
Commenting on the services Karen Lynch, Head of Operations in the Passport Service, stated “We are delighted to partner with EdgeTier to provide these important services to Irish citizens. The world is fast becoming digital-first, and EdgeTier’s technology allows us to deliver a highly efficient customer service, while providing a detailed understanding of our performance and the needs of our customers. We wanted a software that was easy to access, and use, and found that EdgeTier fit this brief perfectly’”.
Bart Lehane, Chief Technology Officer with EdgeTier, stated “It’s fantastic to see forward-looking organisations like the Department of Foreign Affairs deliver high-quality digital care to Irish citizens. We are delighted to be part of their journey and to help them achieve their ambitious aims.”