Department of Foreign Affairs works with EdgeTier for Next Generation Live-Chat

EdgeTier Launch with Department of Foreign Affairs
citizens and ensures the promotion and protection of Ireland’s interests throughout
the world.

The Department of Foreign Affairs chooses EdgeTier to provide digital customer-care using EdgeTier’s next-generation live-chat technology.

The Department of Foreign Affairs provides a range of essential services to Irish citizens and ensures the promotion and protection of Ireland’s interests throughout the world.

Partnering with EdgeTier, the Autonomous Contact Centre company, The Department of Foreign Affairs provides live-chat services to support Irish citizens with their passport queries and to provide consular advice, and are a key resource for Irish citizens at home and abroad.

Commenting on the services Karen Lynch, Head of Operations in the Passport Service, stated “We are delighted to partner with EdgeTier to provide these important services to Irish citizens. The world is fast becoming digital-first, and EdgeTier’s technology allows us to deliver a highly efficient customer service, while providing a detailed understanding of our performance and the needs of our customers. We wanted a software that was easy to access, and use, and found that EdgeTier fit this brief perfectly’”.

Get the right ticket and email to the right agents based on advanced routing methods and rules

"EdgeTier’s technology allows us to deliver a highly efficient customer service, while providing a detailed understanding of our performance and the needs of our customers"

Karen Lynch, Head of Operations. Passport Service

 

Bart Lehane, Chief Technology Officer with EdgeTier, stated “It’s fantastic to see forward-looking organisations like the Department of Foreign Affairs deliver high-quality digital care to Irish citizens. We are delighted to be part of their journey and to help them achieve their ambitious aims.

EdgeTier’s technology enables organisations to deliver high-quality digital customer care, with a focus on operational efficiency and data insights. EdgeTier’s technology enables the people delivering and managing customer service to excel, through a mix of customer service optimised software, artificial intelligence, and automation.

For more details on EdgeTier’s advanced chat technology, visit:

Unlock the power of agent assistance TODAY

Delight your customers and boost agent productivity with the help of AI.

Schedule a demo with our customer experience experts to find out how.

Scroll to Top