Customer Story

”EdgeTier have allowed us to reach new levels of customer experience” Ian Copley Director of Operations, Holiday Extras   The EdgeTier Mission At EdgeTier, we’re driven to optimise contact centre metrics with our customer service software by reducing handling times, lowering queue lengths, lowering abandon rates and increasing customer satisfaction scores. Our AI software is …

HOLIDAY EXTRAS use ai alerting to improve travel Contact Centre metrics Read More »

“EdgeTier is no ordinary software product … It has completely changed how we work at CarTrawler.” James Waghorn Director of Customer Contact, CarTrawler   The EdgeTier Mission At EdgeTier, we’re on a mission to help contact centres with a technology-driven approach. We are driven to optimise contact centre metrics with our customer service software by …

how cartrawler revolutionised customer support with award winning ai Read More »

“The EdgeTier deployment was completely painless. EdgeTier took the time to understand our business in depth.” Pete Rowan Executive Vice President, Yapstone   The EdgeTier Mission At EdgeTier, we’re driven to optimise contact centre metrics with our customer service software by reducing handling times, lowering queue lengths, lowering abandon rates and increasing customer satisfaction scores. Our …

How Marketplace Contact Centres Are Scaling Chat & Email Read More »