AI

process data through ai to detect anomalies and alert your contact center staff

Anomaly detection – can it help in contact centre management?

Track every metric Keeping on top of the metrics and activities required to ensure your contact centre is running smoothly can be difficult and overwhelming. Every unnoticed issue directly impacts customer experience, leading to frustration, missed SLAs, and reduced customer satisfaction. At EdgeTier, we believe that machine learning, and in particular “anomaly detection” techniques, can …

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Play to your Strengths: The Changing Role of the Customer Service Agent.

The world and their mother seem to be talking about AI. If the hype is to be believed, AI is going to transform every industry in the world in the next few years. It seems like the next time you visit the butcher you will be presented with an AI enabled pork-chop selector (in fact, …

Play to your Strengths: The Changing Role of the Customer Service Agent. Read More »

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