process data through ai to detect anomalies and alert your contact center staff

Anomaly detection – can it help in contact centre management?

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Track every metric Keeping on top of the metrics and activities required to ensure your contact centre is running smoothly can be difficult and overwhelming. Every unnoticed issue directly impacts customer experience, leading to frustration, missed SLAs, and reduced customer satisfaction. At EdgeTier, we believe that machine learning, and in particular “anomaly detection” techniques, can …

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