Daniel Murray

Dan is the marketing lead at EdgeTier where he’s responsible for aligning the marketing strategy with the company’s overall commercial vision. Outside of work, Dan is a keen sports fan, Galway GAA hurling season ticket holder, marathon runner and runs the Untapped Marketing podcast.

HOLIDAY EXTRAS use ai alerting to improve travel Contact Centre metrics

”EdgeTier have allowed us to reach new levels of customer experience” Ian Copley Director of Operations, Holiday Extras   The EdgeTier Mission At EdgeTier, we’re driven to optimise contact centre metrics with our customer service software by reducing handling times, lowering queue lengths, lowering abandon rates and increasing customer satisfaction scores. Our AI software is …

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customer service agent working from home

how cartrawler revolutionised customer support with award winning ai

“EdgeTier is no ordinary software product … It has completely changed how we work at CarTrawler.” James Waghorn Director of Customer Contact, CarTrawler   The EdgeTier Mission At EdgeTier, we’re on a mission to help contact centres with a technology-driven approach. We are driven to optimise contact centre metrics with our customer service software by …

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YapStone use Arthur Agent Assistance for Customer Service

How Marketplace Contact Centres Are Scaling Chat & Email

“The EdgeTier deployment was completely painless. EdgeTier took the time to understand our business in depth.” Pete Rowan Executive Vice President, Yapstone   The EdgeTier Mission At EdgeTier, we’re driven to optimise contact centre metrics with our customer service software by reducing handling times, lowering queue lengths, lowering abandon rates and increasing customer satisfaction scores. Our …

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