It’s exciting times around EdgeTier HQ.
We’re delighted to be in the final of the Analytics Innovation Awards. The award recognises the use of a progressive, analytics-based approach to solve a business challenge or to create new business opportunities.
We like the sounds of that.
The Awards are live at 3pm on June 17th
Contact Centre Monitoring and Alerting
The award is given to a business or technology that has analytics at its core. That’s why we’ve submitted our monitoring and alerting AI software. Our software monitors all of your customer conversations and contact centre activity for unusual patterns and anomalies.
The final takes place live on June 17th at 3pm and there are some big names in the final.
CEO Shane Lynn broke the news on social media
See for yourself
Turn on EdgeTier’s monitoring and alerting AI at your contact centre, and we’ll tell you when you would have been alerted over the last 12 months. Get In Touch