Know about customer issues before they impact your customer satisfaction scores
24/7 contact centre AI monitoring and alerting: EdgeTier’s AI will scan all conversations across all PAF products. Our technology pinpoints and quantifies customer problems while alerting you as they happen.
- Live Person Integration: Our plugin technology gets to work quickly meaning no IT work for you.
- Deeply understand your customers: EdgeTier AI will detect issues in player language and detect customer emotion. This includes language associated with at-risk gamers and hidden trends that damage CX. EdgeTier technology provides real-time insights to analyse agent performance while isolating moments of customer frustration and joy.
BUILD AN UNRIVALLED BETTING EXPERIENCE WITH Contact Centre monitoring and alerting AI
Our AI is the perfect solution to drive PAF’s customer experience, stay on top of customer issues, and understand customer emotion in real-time.
ai plugs into your customer support software
Our AI easily plugs into your existing software and you will be receiving insights in hours.
Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time.
seamless integration
Out of the Box AI that plugs into your existing software quickly.
EdgeTier technology is designed to be rapidly integrated with your Live Person system, but can also integrate with any other system like Zendesk, Salesforce, Kustomer, SAP, CISCO, MySQL, AVAYA and more.
let insights find you
Let our AI bring the data to you.
Stop watching dashboards and hunting for data.
Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification. Alerts pinpoint the source of the issue across all of your brands and languages.
Improve customer satisfaction
Improve CSAT score with EdgeTier's intelligent alerting.
Our AI allows you to react to issues faster, find hidden customer frustrations and ensure trending customer issues are dealt with effectively. We also allow you to pinpoint the reasons behind customer frustrations so you can improve your customer experience.
provide consistent service quality with ai
Our AI is built to make life easier for the PAF. EdgeTier AI will plugin and give you insights to optimise customers on any platform. EdgeTier AI will your power customer experience with real-time insights.
Players are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution.
Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.
early issue Detection
Get rapid alerts when things aren’t right. Use the anomaly reports to get to the bottom of issues.
Consistent Feedback Loop
Keep CSAT scores high with a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues.
Missed issues
Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.
Emotion Detection
Detect customer emotions in real-time. Understand what frustrates your customers, what delights them, and when your agents are doing a great job.
alerting for the PAF contact centre
Stop finding out about problems after they have happened. Let EdgeTier’s AI bring insights to you in real-time so you can react fast and understand your customers better.