Real-time customer insights. a greater betconstruct experience.

React to all issues

Specifically designed for gaming companies, EdgeTier’s AI finds hidden patterns in customer support interactions to pinpoint your customer issues in real-time across casino, slots, esports and more.

Get the right ticket and email to the right agents based on advanced routing methods and rules

MONITOR all conversations
UNDER ONE Single Integration

With over 50+ products, 15+ licences and 500+ payment methods it's impractical to rely on manual reviews to understand customer issues. EdgeTier's AI seamlessly integrates with your Intercom system and sifts through thousands of customer conversations in seconds.

Contact Centre AI Managers

at risk player alerts

Keep on top of player welfare as EdgeTier's AI scans all customer conversations and alerts you when players are using at risk language, or show signs of needing help.

Turbo charge the efficiency of your customer chat support

Transform agents & transform customer issues into great experiences.

Keep players happy while ensuring every agent is performing to your standards. EdgeTier detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong. EdgeTier’s AI ensures you are armed with all the information needed for a speedy resolution across all of your text channels.

live Detection of all issues

Rapid alerts immediately notify you when things aren’t right. Whether it’s a an issue in one of your 500 payment methods, a live betting fault, scale problem or a small hidden drop in standards you’ll know about it. 


EdgeTier’s AI continuously monitors every customer contact in the background so that it can tell you about the trends you need to know about in any language. that includes all Betconstruct’s core regions like Malta,  France, Romania, UK, Italy, South Africa, Sweden

Automated Agent Quality Reviews

Wasting a lot of time on agent quality assurance? EdgeTier’s AI analyses 100% of agent interactions to tell you about the areas in need of most improvement.

increased customer understanding

EdgeTier’s AI gives you a real-time window intro what customers are saying. Our technology scans all customer interactions to highlight areas for improvement in the overall Betconstruct customer experience.


Seamless Integration

EdgeTier’s AI is designed to be rapidly integrated with any system including Intercom. Out-of-the-box integrations with major CRMs and contact centre software are available, and custom integrations to any system imaginable can be built.

Emotion Detection

Unlock the power of customer emotion detection in real-time. EdgeTier’s AI tells you what is frustrating or delighting your customers with zero-effort insight. 


Why EdgeTier?

happier customers. real-time data. greater experiences. 

Chat to us about EdgeTier AI and empower Betconstruct’s support team to working consistently toward your customer support goals. 

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