Real-time customer insights. a greater betconstruct experience.
React to all issues
Specifically designed for gaming companies, EdgeTier’s AI finds hidden patterns in customer support interactions to pinpoint your customer issues in real-time across casino, slots, esports and more.
MONITOR all conversations
UNDER ONE Single Integration
With over 50+ products, 15+ licences and 500+ payment methods it's impractical to rely on manual reviews to understand customer issues. EdgeTier's AI seamlessly integrates with your Intercom system and sifts through thousands of customer conversations in seconds.
at risk player alerts
Keep on top of player welfare as EdgeTier's AI scans all customer conversations and alerts you when players are using at risk language, or show signs of needing help.
Transform agents & transform customer issues into great experiences.
Keep players happy while ensuring every agent is performing to your standards. EdgeTier detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong. EdgeTier’s AI ensures you are armed with all the information needed for a speedy resolution across all of your text channels.
live Detection of all issues
Rapid alerts immediately notify you when things aren’t right. Whether it’s a an issue in one of your 500 payment methods, a live betting fault, scale problem or a small hidden drop in standards you’ll know about it.
EdgeTier’s AI continuously monitors every customer contact in the background so that it can tell you about the trends you need to know about in any language. that includes all Betconstruct’s core regions like Malta, France, Romania, UK, Italy, South Africa, Sweden
Automated Agent Quality Reviews
Wasting a lot of time on agent quality assurance? EdgeTier’s AI analyses 100% of agent interactions to tell you about the areas in need of most improvement.
increased customer understanding
EdgeTier’s AI gives you a real-time window intro what customers are saying. Our technology scans all customer interactions to highlight areas for improvement in the overall Betconstruct customer experience.
EdgeTier’s AI is designed to be rapidly integrated with any system including Intercom. Out-of-the-box integrations with major CRMs and contact centre software are available, and custom integrations to any system imaginable can be built.
Unlock the power of customer emotion detection in real-time. EdgeTier’s AI tells you what is frustrating or delighting your customers with zero-effort insight.
happier customers. real-time data. greater experiences.
Chat to us about EdgeTier AI and empower Betconstruct’s support team to working consistently toward your customer support goals.