With 63 million customers in over 200 countries, customer frustrations and issues to go unnoticed and damage customer experience. 

Supercharge the bet365 customer experience with EdgeTier monitoring and alerting AI. 

  • 24-hour betting needs 24-hour customer support: bet365 punters can always bet on something 24/7, 365 days a year. To support this, EdgeTier AI gives 24/7 monitoring and alerting of all customer conversations. Telling you when something’s not right, be it NASCAR, regional racing or the F.A. Cup our AI will scan all customer conversations in real-time telling you when something’s off.
  • Isolate trends that are hurting your customer support reputation and customer experience: Sometimes things can go wrong. AI detects emerging topics and narrows down the customer segments impacted while giving you a clear quantification of the scale of the issue. Don’t let another negative experience review send another customer to Betfair. 
  • Catch all issues big and small in every corner of the world: Our AI will continuously monitor all 63 million of bet365 customers in real-time. AI will scan all customer service queries and report real-time issues as soon as they happen, as well as long-running or hidden customer-service issues that would typically go unnoticed by the team and drive down customer experience. 

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Bet365 can benefit from AI Contact Centre monitoring and alerting

 

Bet365 is at the forefront of using state-of-the-art technology for mobile gaming. Our AI is the perfect solution to drive customer experience and data-driven marketing.

Watch Our Video Below

Our ai plugs into the Bet365 LiveChat system

 Our AI plugs into your existing LiveChat software. 

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time. 

edgetier-integrations

seamless integration

Out of the Box AI that plugs into your existing software quickly.

EdgeTier technology is designed to be rapidly integrated with your LiveChat system, but can also integrate with any other system like Zendesk, Salesforce, Kustomer, SAP, CISCO, MySQL, AVAYA and more.

Get the right ticket and email to the right agents based on advanced routing methods and rules

let insights find you

Let our AI bring the data to you.
Stop watching dashboards and hunting for data.

Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification. Alerts pinpoint the source of the issue across all of your brands and languages.

Stop worrying about per agent prices and fluctuating staff

Improve customer satisfaction

Improve CSAT score with EdgeTier's intelligent alerting.
Our AI allows you to react to issues faster, communicate with agents and ensure trending customer issues are dealt with effectively.

Casino and Sports betting Contact Centre Enquiry Types

Why should Bet365 consider EdgeTier ai?

Our AI is built for the Bet365 contact centre. 

Gamblers are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution.

Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.

early issue Detection

Get rapid alert you when things aren’t right. Use the anomaly reports to get to the bottom of issues. 

Consistent Feedback Loop

Keep CSAT scores high with  a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues. 

Missed issues

Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.

Payment resolution

AI rapid alerting ensures you can react quickly to payment errors, disputes and more.  Never miss an incident again.

alerting for the Aristocrat contact centres

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real-time so you can react fast and understand the Aristocrat customers better.

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