Write safe gaming history with award-winning AI

  • AI-empowered game check policy: AI will alert you about gaming problems as they happen by scanning all customer conversations and detect when a player needs help. 
  • 24/7 contact centre AI monitoring: AI scans all conversations across AO Tur, AO Sport & Casino and Casino Cosmopo, while pinpointing and quantifying customer problems before sending you an alert. 
  • Eliminate manual tagging and stop hidden issues: AI alerts you about hidden trends can hurt customer experience while free agents from manually tagging issues. 
  • Customer Emotion Detection: Take customer understanding to the next level by understanding what frustrates them, what delights them, and when agents are doing a great job. 
  • Spot customer issues in any language: Customers choose you because you offer customer first entertaining in a safe and responsible way. To support this mission AI works in any language alerting you about common headaches like; withdrawal issues, cash-out disputes, website crashes as they happen. 

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Svenska Spel can benefit from AI Contact Centre monitoring and alerting


Our AI is the perfect solution to drive customer experience, stay on top of customer issues and know how they are feeling.

ai plugs into the Svenska Spel customer support software

 Our AI easily plugs into your existing customer facing software and you will be receiving insights in days.

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time. 


seamless integration

Out of the Box AI that plugs into your existing software quickly.

EdgeTier technology is designed to be rapidly integrated with your current system, but can also integrate with any other system like Zendesk, Salesforce, Kustomer, SAP, CISCO, MySQL, AVAYA and more.

Get the right ticket and email to the right agents based on advanced routing methods and rules

let insights find you

Let our AI bring the data to you.
Stop watching dashboards and hunting for data.

Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification. Alerts pinpoint the source of the issue across all of your brands and languages.

Stop worrying about per agent prices and fluctuating staff

Improve customer satisfaction

Improve CSAT score with EdgeTier's intelligent alerting.

Our AI allows you to react to issues faster, find hidden customer frustrations and ensure trending customer issues are dealt with effectively. We also allow you to pinpoint the reasons behind customer frustrations so you can improve your customer experience.

Casino and Sports betting Contact Centre Enquiry Types

Why should Svenska Spel consider EdgeTier ai?

Our AI is built for the Svenska Spel customer on any platform. Use customer insights you can act on to power customer experience with real-time insights.

Gamblers are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution.

Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.

early issue Detection

Get rapid alert you when things aren’t right. Use the anomaly reports to get to the bottom of issues. 

Consistent Feedback Loop

Keep CSAT scores high with  a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues. 

Missed issues

Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.

Emotion Detection

Detect customer emotions in real-time. Understand what frustrates your customers, what delights them, and when your agents are doing a great job.

alerting for the Svenska Spel contact centre

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real-time so you can react fast and understand your customers better.

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